Sales carried out through the Platform are made between the respective Users or between Users and Vendors, while ENEBA only provides secondary services related to establishing and maintaining the Platform and providing additional services related to ensuring a smooth and safe experience for Users and Vendors.
The Eneba wallet is a secure payment method that allows a user to make payments from the funds in the Eneba account without the additional bank or any other financial data.
For this reason, only a registered Eneba user can use the Eneba wallet as a payment method. Before making any purchases, the user must top up his/her wallet to have a sufficient amount of funds for a successful transaction.
How to pay using an Eneba wallet?
- Register/login to your Eneba account
- Select products and add them to the cart
- Proceed to checkout
- Select ‘Eneba Wallet’ as your payment method
- Press ‘Continue’ to complete your payment
- Enjoy your purchase
In what regions is this payment method available?
The Eneba wallet is not region-restricted, however, the condition for using this payment method is that the user must be registered on the Eneba website.
Errors during payment
Can I get my digital key refunded?
What are the available paying methods on ENEBA?
Credit or debit card
What should I do if my transaction has failed?
We cannot connect to payment provider
Payment held by provider
Payment could not be processed
Payment has been declined
Product could not be delivered
My PayPal payment was not completed. What can I do?
Can I get a refund after displaying my key?