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Errors during payment

If you experienced errors during the payment process, the purchase failed and you didn't receive the product, but your money shows as reserved or that you paid for the product, please note that our system will automatically refund the reserved transaction after some time. This occurs because our system failed to provide you with a game key or complete the purchase process successfully.

Please be patient and allow some time for the refund to be processed. The duration may vary depending on your payment provider and can take a few business days. During this period, the reserved funds should become available again in your account.

Here is a list of a list of reasons why your payment didn’t work:

  • Insufficient funds

  • Incorrect payment information

  • Issues with the payment method

  • VPN, AdBlock might affect the payment

  • Authorization issues from the payment method

  • Inactive card

 

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