Can I get my digital key refunded?
You can ask for a refund at any moment, up until you display your key. Due to the nature of our digital products, we are only able to process a refund of a valid key, if you have not accessed the product yet!
To request a refund you simply need to follow these steps:
1. Hit Redeem key on the order, from the My Library section in your account
2. Select Request a refund, and do not display the key
3. Fill out the refund request and confirm
4. Your refund will be issued almost instantly
Errors during payment
What are the available paying methods on ENEBA?
Credit or debit card
What should I do if my transaction has failed?
We cannot connect to payment provider
Payment held by provider
Payment could not be processed
Payment has been declined
Product could not be delivered
My PayPal payment was not completed. What can I do?
Can I get a refund after displaying my key?