My PayPal payment was not completed. What can I do?
It is possible that your order was rejected by our security system due to some discrepancies in the information received. Please take a look at these suggestions that we recommend you always keep in mind while paying with PayPal to prevent this from happening:
- Please make sure that your PayPal account is confirmed and secured by a password with high complexity and, preferably, with 2-step verification as well;
- For security reasons, use the device and connection you normally use to connect to your PayPal account;
- Make sure that your PayPal information, including your phone number, is correct and up-to-date;
- Please use your PayPal email to register the purchase on our page.
Also know that, in case of a charge, a refund is requested automatically and will reach you as soon as the provider approves it.
Errors during payment
Can I get my digital key refunded?
What are the available paying methods on ENEBA?
Credit or debit card
What should I do if my transaction has failed?
We cannot connect to payment provider
Payment held by provider
Payment could not be processed
Payment has been declined
Product could not be delivered
Can I get a refund after displaying my key?