What should I do if my transaction has failed?
In case the transaction was rejected please make sure that:
- You have enough balance available;
- You have provided correct personal information;
If all of the above are correct, your balance will be returned to your account. In case you haven't received it back, please contact our Support Team.
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Errors during payment
Can I get my digital key refunded?
What are the available paying methods on ENEBA?
Credit or debit card
We cannot connect to payment provider
Payment held by provider
Payment could not be processed
Payment has been declined
Product could not be delivered
My PayPal payment was not completed. What can I do?
Can I get a refund after displaying my key?