Payment held by provider
If you see this message while trying to complete a payment with us, it means that the transaction is currently waiting for revision from the payment provider you've selected.
The extent of this process can take up to 24h, depending on the payment provider you're using.
Regardless of the time, it'll take, once the payment confirmation reaches us, the order will be completed automatically.
In the meantime, if you wish to confirm that everything is going as expected, please feel free to contact support by creating a ticket. Provide them with the order number/invoice ID you got from the payment provider and they'll be able to follow up on this matter.
Errors during payment
Can I get my digital key refunded?
What are the available paying methods on ENEBA?
Credit or debit card
What should I do if my transaction has failed?
We cannot connect to payment provider
Payment could not be processed
Payment has been declined
Product could not be delivered
My PayPal payment was not completed. What can I do?
Can I get a refund after displaying my key?