Purchasing products from individual sellers
On Eneba Platform, users can buy physical products directly from other users - individual sellers.
What does “individual seller” mean?
Individual seller is a seller that is not a professional business or a trader - just another individual user of Eneba.
What is the difference between “individual seller” and “professional seller”?
When purchasing from an individual seller, the purchase is not considered as “consumer - business relationship”, but rather as a transaction between two users - natural persons, similar to a purchase from a friend.
What is the difference between purchase from “individual seller” and “professional seller”?
When purchasing from individual seller, you are not considered a consumer and do not enjoy certain consumer rights granted by law. For example, you cannot return the purchased product “no questions asked” during 14 days (“cool-off period”) even though the product has been purchased online. Additionally, products purchased from individual seller do not have same warranty protections as a product purchased from a professional seller - only hidden defects that are already there are covered by statutory warranty.
Do I need an Eneba account to purchase?
Is it possible to cancel the order?
How is the buyer protected?
How to contact the seller?
Why can't I see physical products at all?
How to buy?
What is service fee?
I did not receive any email confirmation of my purchase
How does Eneba marketplace work?
How does "Make offer" work?