Is it possible to cancel the order?
All physical purchases are considered final when the order number is generated. Unfortunately, Eneba is not the seller of the item and cannot guarantee that the item has not been shipped and the order will be canceled. When we receive confirmation that the seller will not send the goods, we will be able to cancel the order and inform the buyer about the refund. An alternative solution would be to resell the product on our platform!
Do I need an Eneba account to purchase?
How is the buyer protected?
How to contact the seller?
Why can't I see physical products at all?
How to buy?
What is service fee?
I did not receive any email confirmation of my purchase
How does Eneba marketplace work?
How does "Make offer" work?
Purchasing products from individual sellers