- Digital Products
- Product Delivery
- Money was charged but no key received
Money was charged but no key received
Have you checked your Eneba game's library?
All your purchased products are available in My Library when you log in to your account. If you see the order but no key is available please mention that in your ticket.
Isn't your purchase a pre-order?
Please check if you haven't purchased a pre-order copy. If the product is a pre-order (it hasn't been released yet) you will get your game as soon as the game is released.
Did you check the spam folder?
Sometimes email messages from us can end up in your spam folder. Make sure you searched in there.
Check if the money isn't just reserved/pending or if it hasn't been refunded already.
There might be cases when technical issues prevent us from delivering the key you've purchased automatically. In those cases, the money will either be refunded or our support team will contact you directly. Please check if you haven't received an email from them already.
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Still have questions?
Can I get a refund on Steam for a game bought on Eneba?
I don't want to play the game anymore
Having technical issues with the product?
Can I return the product that I purchased and receive a refund?
Redeemed a key on Steam, but the game disappeared from my library
When I try to activate my product key I receive an error, what should I do?
Where can I see if my product can be activated in my country?
Where can I find the product key that I purchased?
Can't see my purchased key
How to make a screenshot?