Redeemed a key on Steam, but the game disappeared from my library

There can be various reasons why the game disappeared from the Steam library, thus, if you received a message that a game was removed from your Steam library, please contact our Customer Support Team.

Before creating a ticket, make sure to already have these screenshots:

  • Notification message from Steam Support informing you about the game being removed from your account.
  • Screenshot from Steam Games & Applications page with information showing why the game disappeared.

To find the reason the game was removed, please follow this guide below:

  1. Log in to your Steam account.
  2. Go to your Steam Games & Applications page using this link here.
  3. Search for the removed game.
  4. Select the It's not in my library option.

  5. On that page, there will be more information written about the game removal.
  6. As a final step, make a full-screen screenshot of that last page and contact Eneba Customer Support Team with the screenshot already provided in the ticket.
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