- FAQ
- Digital Products (Keys)
- Select the error you are getting on the platform
- This code is not yet active
This code is not yet active
Key in activation window and error message
We need you to share the screenshots of the issue in order to validate it.
Make sure this information is visible in the screenshot:
- Your key on the activation window with an error message
- Your account name
- Your PC time
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Unable to redeem a 25-character digital code on Xbox
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This code wasn't activated by the retailer