- FAQ
- Digital Products (Keys)
- Select the error you are getting on the platform
- Check the instructions that came with your code
Check the instructions that came with your code
The product you've purchased can only be redeemed on a new account that has never had a subscription, as this is a TRIAL code. If you previously had Xbox Live Gold on your account, you will not be able to redeem this code.
If you're sure you've never had an Xbox Live subscription before, please contact Xbox Support for further assistance.
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Unable to redeem a 25-character digital code on Xbox
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This code is not yet active
This code wasn't activated by the retailer