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Kinguin
Kinguin
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    Vendor's terms and conditions

    • Payment

      • Authorization

        Instant auto-approval

      • Available methods

        Provided by ENEBA

      • Invoices

        Does not issue invoices

    • Delivery

      • Authorization

        Instant auto-approval

      • Time

        Instant auto-approval

      • Preorders

        On release day

    • Warranty

      • Term

      • Available solutions

        Refund or replacement

      • Conditions

        Proof of deficiencies

    • Complaints

      • Channel

        ENEBA help center

      • First reply*

        72 hours

      • Dispute resolution*

        96 hours after first reply

    • Returns

      • Term

        14 days

      • Conditions

        Only if Digital Content has not been viewed Digital Content delivered via direct top-up method cannot be returned


    • *Counting only our response time