Bought the same game twice
We strongly recommend always double-checking your order so such an issue won't occur while shopping at our store.
You can ask for a refund at any moment up until you display your key. Due to the nature of our digital products, we are only able to process a refund of a valid key if you have not accessed the product yet!
To request a refund, you simply need to follow these steps:
1. Hit Redeem key on order from the My Library section in your account
2. Select Request a refund, and do not display the key
3. Fill out the refund request and confirm
4. Your refund will be issued almost instantly
What is service fee?
How to buy?
I did not receive any email confirmation of my purchase
Where can I find a receipt for the product that I purchased?
Can I pre-order a game? How does it work?
Can I cancel my order?
Can I get an invoice?
What is RRP?
I didn’t receive my game pre-order yet
I am having SMS verification issues