Money charged but order rejected

Check if the money isn't just reserved/pending or if it hasn't been refunded already.

There might be cases when technical issues prevent us from finishing the order. In those cases, the money will either be refunded or our support team will contact you directly. Please check if you haven't received an email from them already.

 

Did you check your spam folder?

In some cases, emails from us may end up in your spam folder. Please make sure you haven't received an email from us with more information.

 

Did you confirm the current status of your order in your order list?

Please make sure to double-check the current status of your order before creating the ticket. In your order list, you will be able to see some information that might help you understand what exactly has happened.