Money was charged but no key received

The system will refund your order automatically

There might be cases when technical issues prevent us from automatically delivering the key you've purchased. In those cases, the system will automatically refund you after it recognizes that you didn’t get a key.

Check if the payment isn't just reserved/pending

Depending on the payment method you chose, it might take more time for the transaction to be completed. Some payments might take up to 72 hours, especially cash payments and certain bank transfers. Once the payment is completed, the system will provide you with a key. 

Have you checked your Eneba game's library?

All your purchased products are available in My Library when you log in to your account. If you don’t have an account, we recommend creating one to track your purchases with the same email you have used for purchasing.