- FAQ
- Mobile Gaming Top Ups
- Top up issues
- What if I received the wrong amount of credit to my game?
What if I received the wrong amount of credit to my game?
If you have received an incorrect amount of credit, please follow these steps:
-
Double-check your transaction history. Verify the amount of credit you should have received by reviewing your transaction history within the game.
-
Contact customer support. Reach out to the customer support team. Provide them with specific details about the discrepancy, such as the amount of credit you received and the expected amount. They will assist you in resolving the issue.
-
Provide supporting evidence. If possible, take screenshots or capture any other evidence that showcases the incorrect credit amount. This will help the customer support team investigate and rectify the problem more effectively.
-
Be patient. Once you've reported the issue, allow the customer support team some time to investigate and address the problem. They will work towards resolving the discrepancy and ensuring you receive the correct amount of credit.