Can I return the product that I purchased and receive a refund?
A product key can be returned to receive a refund in two cases:
Before the product code is viewed (not displayed).
If there's an issue with the product code itself (it is either invalid or previously used).
If you want a refund for a not-displayed key, please refer to this guide here.
If you face an issue with your purchased key, contact our Customer Support Team.
I have already displayed the key, and I want to return it
In case you changed your mind only after viewing the key, and you want to return the product key to get a refund, then that is unfortunately not possible. We are a digital key marketplace, not a platform, and the seller of your product is not a direct publisher of the key, thus, they do not have any technical means to revoke or deactivate a viewed key.
Can I get a refund on Steam for a game bought on Eneba?
I don't want to play the game anymore
Having technical issues with the product?
Redeemed a key on Steam, but the game disappeared from my library
When I try to activate my product key I receive an error, what should I do?
Where can I see if my product can be activated in my country?
Where can I find the product key that I purchased?
Can't see my purchased key
How to make a screenshot?
Money was charged but no key received
I purchased an Xbox subscription, but the time I received is not what I expected
I purchased a PSN subscription, but the time I received is not what I expected