What should I do if a game I installed shows a tracking issue in Snakzy?

If you see a tracking issues message in the Snakzy app, it means your gameplay activity isn’t being tracked correctly, and you won’t earn rewards until the issue is resolved.

Follow these steps to fix tracking issues and get back to earning rewards:

Check if you’re eligible

• New Players Only: Snakzy rewards only first-time players of a game. If you’ve played the game before on your current device (even outside Snakzy), you may no longer be eligible for rewards.

Always launch the game through Snakzy

• Open it from the offer card inside the app and not from your phone's home screen. This is how Snakzy knows to track your activity.
• Make sure tracking is turned on before you start playing.
• Close the game cleanly by pressing stop in Snakzy when you're done and don't just swipe it away from your phone's recent apps.

Check App permissions and system

• Make sure app tracking is enabled on your device.

• Ensure Snakzy and the game have the necessary permissions, such as access to usage data or app tracking permissions.

• Check your internet connection: a weak connection can cause issues, so make sure you're connected to a stable network. 

• Clear cache: go to your device settings, find the app, and clear its cache.

Use the same device

• Always install and play the game on the same device where you opened the offer in Snakzy.

• Download the game only through the Snakzy app’s offer link to ensure tracking works.

Avoid VPNs or Emulators

• Do not use VPNs or emulators, as they can disrupt tracking and prevent you from earning rewards.

Replace the offer

• If Snakzy detects a tracking problem, you may see an option to replace the offer with a new one. Tap it to get a fresh opportunity.

Pro Tip: For accurate tracking, always install games through the Snakzy app and follow the offer link provided.