Having technical issues with the product?
Such issues are usually encountered after the activation of the product. If that is the case, keep in mind that our Customer Support Team can only help with the activation and redemption of the product.
If you require information about the activation of products, look into our Activation guides.
If the issue is with the product itself (cannot start properly, issues with the performance, bugs), we can only forward you to the operating platform's support. We also suggest checking the issue on the internet as other people might encounter it as well and find a way to solve it. Keep in mind that some of the issues might be caused by your operating system, so don't forget to check the requirements of the product before purchasing.
Bear in mind that we can only refund a valid key that isn't activated and displayed yet. Once the key is activated, there's no way for us to deactivate or remove it from your account, so the key has value only to you now.
Can I get a refund on Steam for a game bought on Eneba?
I don't want to play the game anymore
Can I return the product that I purchased and receive a refund?
Redeemed a key on Steam, but the game disappeared from my library
When I try to activate my product key I receive an error, what should I do?
Where can I see if my product can be activated in my country?
Where can I find the product key that I purchased?
Can't see my purchased key
How to make a screenshot?
Money was charged but no key received
I purchased an Xbox subscription, but the time I received is not what I expected
I purchased a PSN subscription, but the time I received is not what I expected