- GYIK
- Physical Products
- I'm a Buyer
- Buying Process
- How to contact the seller?
How to contact the seller?
You can contact most sellers before purchasing the item by clicking "Message seller" button. Note that some sellers may have the chatting feature disabled. This may indicate that the seller does not want to negotiate the price of the item. In such cases, you can try searching for other listings of the same seller that may have the chatting function enabled. However, please respect seller's decision not to negotiate the price. When purchase is made you can no longer communicate with the seller, unless you receive your item significantly not as described or face other issues after receiving the item. In such case, after receiving your item, you will have 48 hours to either confirm the purchase or start a dispute. In the event of a dispute you will be able to communicate with the seller in order to resolve the issue.
Related topics
Do I need an Eneba account to purchase?
Is it possible to cancel the order?
How is the buyer protected?
Why can't I see physical products at all?
How to buy?
What is service fee?
I did not receive any email confirmation of my purchase
How does Eneba marketplace work?
How does "Make offer" work?
Purchasing products from individual sellers