How can I complete face verification? (Liveness)

Face verification, sometimes called Liveness Check, or Bot Protection Check, pops up when our security system needs to confirm it's really you behind the account. It's quick:

  • Tap the verification prompt in the app.
  • Allow camera access when asked.
  • Follow the on-screen instructions (usually a short face scan from a couple of angles).
  • Hold still until you see the confirmation.


A few tips for getting through on the first try: good lighting, no sunglasses or masks, no camera filters, and make sure your full face is clearly visible. Once the check passes, you'll be able to claim rewards as normal.

Was this article helpful?