- FAQ
- Digital Products (Keys)
- Buying Process
- Bought the same game twice
Bought the same game twice
We strongly recommend always double-checking your order so such an issue won't occur while shopping at our store.
You can ask for a refund at any moment up until you display your key. Due to the nature of our digital products, we are only able to process a refund of a valid key if you have not accessed the product yet!
To request a refund, you simply need to follow these steps:
1. Hit Redeem key on order from the My Library section in your account
2. Select Request a refund, and do not display the key
3. Fill out the refund request and confirm
4. Your refund will be issued almost instantly
Was this article helpful?
Still have questions?
Related topics
What is service fee?
How to buy?
I did not receive any email confirmation of my purchase
Where can I find a receipt for the product that I purchased?
Can I pre-order a game? How does it work?
Can I cancel my order?
Can I get an invoice?
What is RRP?
I didn’t receive my game pre-order yet
I am having SMS verification issues
How to buy a product as a gift?
Eneba Browser Extension