Why can't I request an invoice for my purchase? (seller doesn't provide invoices)

Our platform’s position is clear: Eneba.com is not a B2B marketplace. It is designed exclusively for end users—natural persons purchasing gaming-related content for purposes unrelated to their trade, business, craft, or profession.

Invoicing obligations vary by jurisdiction and are governed by the laws of each vendor’s country of origin. As a result:

• Some vendors may be legally required to issue invoices for every transaction.

• Others may only need to provide invoices upon request.

• In some cases, vendors may have no invoicing obligations at all.

For this reason, Eneba cannot enforce a universal invoicing requirement, as it must align with the vendor’s local legal framework.