How does CS deal with reports of several keys in the same order?

Eneba Customer Support approach on orders with multiple keys report:

If there is a reported order that includes 10 or more keys for the same product from a single seller, Eneba Customer support will:

• Notify the vendor that reports were received for all keys in the order.

• The issue was verified using a sample of 3 keys.

• The customer will be refunded for the full batch or the affected keys.

• If multiple vendors are involved in the same order: A sample of 3 keys per vendor will be used to verify the issues.

The vendor should continue investigation on their side and can reach out via WhatsApp/Email if needed.