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What if I cannot ship the goods?

Is it due to system failure?

If you cannot ship your item due to shipping label not being generated or other system errors and failures, please contact our customer support and we'll be happy to help

Have you changed your mind or no longer own the item?

If you no longer have the item or cannot dispatch it in time for other reasons, please cancel the sale via your listing's sale page.

Unfortunately, you will get an automatic negative review for canceling a sale.

Please do your best to avoid canceling sales. You can usually avoid it by:

  • keeping your listings clean and unpublishing/removing items you don't own or don't want to sell anymore;
  • temporarily unpublishing your listings when you go on vacation or cannot guarantee you'll be able to send an item in time for other reasons. You can unpublish/publish all your listings at once in the Selling Settings section.
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