Customer Support, Shift Manager

Pilno etato

A master motivator, mentor, coach, and leaderIt’s no mystery that a well-balanced team, especially one that is carefully premade to achieve victory, needs excellent communication, common goal, exemplary precision, and, of course, effective execution. In order to put a checkmark on all of the noted boxes, such a team needs a great coach, a supervisor, a leader. We already have the top-notch team set and ready, and now we’re looking for a Customer Support Supervisor able to take it a thousand and one steps further – the sky’s the limit.To be successful in this role, one must not only possess great knowledge of the day-to-day in-store purchase subtleties and gaming-specific nuances but also excel at being a master communicator and mentor. Are you able to gain the trust and appreciation of those around you by setting the right direction? Do you care about the well-being of both, team members and clients? Do you consider guiding and mentoring being your calling? And lastly, does striving for constant improvement excite you? If you’ve answered yes to all of the above and believe you can lead our support brigade, don’t hesitate to apply!Responsibilities

  • Guiding and mentoring customer support team towards achieving operational goals
  • Ensuring excellent team’s communication, problem-solving, and professional etiquette skills for achieving the highest customer satisfaction
  • Ensuring customer complaints are resolved in the most professional manner
  • Providing supervision and technical assistance to the customer service team to attain departmental and organizational goals
  • Collaborating with the planning department on staffing and hiring procedures
  • Performing employee reviews, appraisals, and performance management reviews
  • Conducting meetings with other managers to discuss issues and process improvements
  • Monitoring business and process metrics, measuring and managing customer support effectiveness unmatched.

Requirements for applicants:

  • You need to be a level 3 agent to apply!!!
  • Work full time (both day and night shifts)
  • Great time management skills
  • A team-oriented mindset (Camaraderie)
  • Excellent verbal and written English skills
Gross salary (per month)

1 140 € - 1 224 €