Duplicate product code

Could you contact Steam support from the account you tried to redeem the code?

1. Open Steam Support page.
2. Scroll all the way down and click on Contact Steam Support.
3. Write them a message explaining that you bought the key and it is showing as already activated.
4. Provide them the key in the text (this is important as the key must be visible in the screenshot).
5. Ask for the exact time and date of when the key was activated.

Please send a full-screen screenshot (from the desktop Steam application, not the browser) of the response you’ll receive from them.

Make sure this information is visible in the screenshot:

1. Your code visible in the request.
2. Answer of Steam of activation time.
3. Your PC time.